As a patient, you have a responsibility…
Patient's Rights
As a Patient at Toptee Medical Centre, you have the Right to:
- To be treated with courtesy and respect for your privacy and dignity
- To receive treatment on the basis of your clinical need
- To choose to have a relative or friend with you during consultations and examinations
- To be told approximately when an appointment is likely to be
- To be informed on arrival at an appointment if delays are occurring and to receive an explanation why;
- To take part in all decisions about your treatment and to have the pros and cons of treatment, including any risks, side effects and alternative methods of treatment, fully explained
- To be encouraged to ask questions about your diagnosis and treatment and to receive clear information in writing
- To be given a telephone number and the name of someone you can ring with any further queries
- To have details about you, including your medical records and anything you say, treated in confidence and except where required by law, to be given an opportunity to decide whether your details can be passed to anyone else
- To be given access to information kept about you
- To know the names and professional status of all the staff involved in your care
- To be operated on by an appropriately trained and experienced surgeon or one under the close supervision of a suitably experienced surgeon
- To be told what aftercare, including rehabilitation, you will need and how long this should last and the anticipated outcome
- To know whether the hospital is screening for methicillin-resistant Staphylococcus aureus (MRSA) and hospital- acquired infections (HAI)
- To be able to request information on MRSA and HAI and how it affects patients and is managed in the hospital
- To receive an explanation and, where appropriate, an apology if things go wrong.
- To be able to complain if you are unhappy with the treatment you receive and to be given the name of someone who can help you with this if you wish.
- To choose whether you see medical and other healthcare students or not, or take part in any trials, surveys, etc
- To be able to request a second opinion
Patient's Responsibilities
- To treat our members of staff who care for you with courtesy and respect at all times
- To inform the hospital at once of any change in contact address or telephone number
- To attend appointments on time, or give reasonable notice of inability to attend
- To understand that there are pressures and limitations of resources on the health service and those working within it
- To consider the consequences of refusing treatment or not following medical advice and accept responsibility for your own actions
- To let the staff know if you have any allergies or sensitivities to medications
- To give staff full information about your condition including permanent disabilities, along with details of any medicines you are taking
- To tell us if you are uncertain or don’t understand any aspect of your treatment
- To tell staff about any change in your health that could affect the treatment you are having
- To take any medicines as instructed and seek medical advice before stopping or changing treatment
- To treat other patients with courtesy and respect
- To attend follow up appointments as requested
- Assure that the financial obligations of your health care are fulfilled as promptly as possible.